Refund policy

Returns & Refunds

At Mwadime.com, all sales are final. We do not offer refunds for any purchases.

Because many of our products are made-to-order, small-batch, or personal in nature, we do not accept returns or issue refunds for reasons such as dissatisfaction, change of mind, incorrect sizing, or delayed delivery.

By completing a purchase, you acknowledge and agree to this No Refund Policy.

Damages, defects & wrong items

Please inspect your order upon delivery.

If your item arrives defective, damaged, or incorrect, contact us within 48 hours of delivery at:

📩 cindysdataworld@gmail.com

Include your order number, photos, and a description of the issue.

If your claim is approved, we will offer one of the following at our discretion:

• a replacement
• or store credit
• or a repair (where applicable)

Refunds are not guaranteed and are issued only where legally required.

Non-returnable items

All items sold on Mwadime.com are non-returnable, including but not limited to:

• custom or made-to-order items
• print-on-demand products
• jewelry and personal accessories
• candles and home goods
• sale items and gift cards
• personal care or hygiene-related items

We do not accept returns for items that have been worn, used, washed, or altered.

Exchanges

We do not offer direct exchanges.

If an item qualifies due to damage or error, and a replacement is approved, it will be processed as a replacement order, not a return.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the legal right to cancel or return your order within 14 days of delivery, without giving a reason.

To qualify, items must be:

• unused and unworn
• in original packaging
• in resalable condition
• with proof of purchase

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Once received and inspected, eligible orders will be refunded as required by EU law.