Shipping policy

Mwadime.com products are made and fulfilled by several trusted third-party partners. All orders are processed and produced after purchase.

• Processing time: 2–7 business days
• This includes production, quality checks, and packaging.
• Processing times may increase during high-volume seasons or promotions.

Orders are not shipped on weekends or public holidays.

Shipping Times

Shipping times vary depending on destination, carrier, and fulfillment partner.

Estimated delivery after fulfillment:

• USA & Canada: 3–10 business days
• Europe: 5–12 business days
• International: 7–20 business days

These are estimates, not guarantees.

Delays caused by customs, carriers, weather, or peak seasons are outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on:

• destination
• package size and weight
• fulfillment partner
• shipping method

Orders containing multiple items may ship separately and arrive in different packages.

Tracking

Once your order ships, you will receive a tracking email.

Tracking information may take 24–72 hours to update after shipment.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes.

These charges are not included in product or shipping prices and are the responsibility of the customer.

Mwadime.com is not responsible for customs delays or refused packages.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for orders lost, delayed, or returned due to incorrect or incomplete addresses.

If an order is returned to the fulfillment partner, additional reshipping fees will apply.

Lost, Stolen, or Delayed Packages

Once an order is shipped, responsibility transfers to the carrier.

If tracking shows a package as “delivered” but not received, customers must contact the carrier directly.

Mwadime.com is not liable for stolen packages.

If a package is confirmed lost in transit, we will work with our fulfillment partner to evaluate possible solutions, which may include a replacement or store credit at our discretion.